Support

Write to supportlap478@gmail.com. Answers usually take a day or two.

I removed photos but my storage did not go down

Removed items go to Android's trash first, where they stay for about 30 days so you can get them back. The space is freed when the trash is emptied, either automatically after those days or right away with "Empty trash now" in the app.

How do I get a photo back?

While it is still in the trash, open your phone's gallery or files app, go to its trash, and restore it. Once the trash is emptied it cannot be recovered.

Why does Android ask me to confirm?

Because moving your photos to the trash is your decision, and Android makes every app ask. Sweep asks once for the whole batch you reviewed, not once per photo.

I only see some of my photos

You probably gave the app access to selected photos only. Tap "Choose more" to add others, or allow access to all photos in the app's permissions in Android settings.

Will it delete my cloud backup?

Sweep works with the copies on your phone. Copies in a cloud backup are managed by your backup app; check its own settings to see how it handles items removed from the phone.

What does Pro add?

Three tools, each one also swipe-to-sort: duplicates and near-identical shots, videos from largest to smallest, and screenshots older than 30 days. It is a single payment, not a subscription.

How do I get a refund?

Purchases are handled by Google Play, not by us. Open the Play Store, go to your order history, and ask for a refund there.